Frequently Asked Questions About Residential HVAC Service Agreements
What is a residential HVAC service agreement?
A residential HVAC service agreement is an ongoing service plan for covered heating, cooling or other home comfort equipment. Energo’s residential service agreements can include regular tune-ups, planned maintenance and priority service. The exact scope depends on the agreement selected.
What systems can an Energo residential service agreement cover?
Energo offers service agreements for home comfort equipment including furnaces, boilers, water heaters and central air conditioning systems. The specific equipment covered depends on your home and the agreement you select.
Does a residential service agreement include preventative maintenance?
Yes. Regular tune-ups and preventative maintenance are part of Energo’s residential service-agreement offering. The exact maintenance provided depends on the covered equipment and agreement.
Do service-agreement customers receive priority service?
Yes. Priority service appointments are one of the benefits available through Energo’s residential service agreements.
Are repairs included in a residential service agreement?
Repair coverage can vary by agreement. Before enrolling, Energo can explain what services, equipment and repair coverage are included in the plan you are considering.
What is the difference between a service agreement and a one-time HVAC service visit?
A one-time service visit addresses a specific repair or maintenance need. A residential service agreement is designed for ongoing care, with recurring maintenance and priority service for the equipment covered by the agreement.
Are Energo’s residential service agreements customized?
Energo offers a variety of service agreements based on factors including the equipment in your home, your service needs, repair history and budget. The goal is to select an agreement that fits your home rather than use the same plan for every customer.
Where does Energo offer residential service agreements?
Energo serves residential customers throughout Brooklyn, Queens, Manhattan, the Bronx and Staten Island, as well as Westchester and Nassau County.