Frequently Asked Questions
When will the transfer take place? Depending on the time required to transfer the customers in each state and each respective utility consistent with state public utility commission laws regulations, or policies, the timeline to transition Energo’s active natural gas accounts to Sprague could take several months or more. Energo will send active natural gas customers a transfer notice at least 30 days prior to the actual transfer to Sprague.
Will there be a change in the cost or terms of my natural gas contract as a result of this transfer? No. There will be no change in the price, terms, or conditions of service for the remaining term of your natural gas contract.
Can I opt out of this assignment and change suppliers or go back to the utility? No. As per the assignment rights in Energo’s contract with you, your account must be transferred. Should customers violate their contractual obligations, customers will be penalized for an Early Termination Charge, which varies according to the length of term remaining on contract.
Do I need to take any action as a result of this transfer? No. Customers do not need to take any action.
Will this affect my heating oil or mechanical services? No. This transfer only affects Energo’s active natural gas accounts and in no way affects any heating oil or mechanical services.
Will Energo continue to offer other services? Yes. This transaction allows Energo to optimize efforts in growing and expanding the business’s fuel and services divisions. Energo will continue to offer heating oil, diesel, gasoline, propane, mechanical services and local law/compliance services.
Who can I contact with additional questions or concerns. Please contact Energo’s Customer Service team at customerservice@energo.com or 888-378-9898.
