Frequently Asked Questions
When will the transfer take place? The transfer of Energo’s active electricity accounts to Constellation NewEnergy will be effective on approximately the first complete billing cycle on or after January 1st, 2024.
Will there be a change in the cost or terms of my electricity contract as a result of this transfer? No. There will be no change in the price, terms, or conditions of service for the remaining term of your electricity contract.
Can I opt out of this assignment and change suppliers or go back to the utility? No. As per its assignment rights in Energo’s contract with you, your account must be transferred. Should customers violate their contractual obligations, customers will be penalized for an Early Termination Charge, which varies according to the length of term remaining on contract.
Do I need to take any action as a result of this transfer? No. Customers do not need to take any action.
Will this affect my natural gas contract? No. If you have an active natural gas contract with Energo, there will be no change. Energo will continue to serve as your natural gas provider.
Will this affect my fuel or mechanical services? No. This transfer only affects Energo’s active electricity accounts and in no way affects any fuel or mechanical services.
Will Energo continue to offer other energy services? Yes. Energo will continue to offer heating oil, natural gas, diesel, gasoline and propane.
Who can I contact with additional questions or concerns. Please contact Energo’s Customer Service team at email@example.com or 888-378-9898.
For Energo Brokers
How will this transfer affect pending electricity commissions? If you have an existing broker agreement with Constellation in place, there should be no lapse in payments however, please contact your representative at Constellation for questions pertaining to pending commissions on contracts transferring to them from Energo.
How will this transfer affect pending natural gas and/or petroleum commissions? No change. You will continue to receive all your commissions as per your agreement with Energo.
What happens if I do not have a broker agreement with Constellation? If you do not have a broker agreement in place with Constellation, please contact them directly so that you can become enrolled with them, and they can continue your commissions for existing Energo contracts.
What if a customer has a block on their account? If you are aware a customer has a block on their account, please work to remove the block by January 2, 2024.
Who can I contact with additional questions or concerns? If you have additional questions or concerns as to how this transfer might affect your existing broker agreement, please contact Stephanie Leggio, Executive Director of Strategic Partnerships, at firstname.lastname@example.org.